Frequently asked questions

HOW MANY NEGATIVE IONS DO WE NEED TO FEEL BETTER?

The function of AIRBUTLER Ionisers is to recreate in closed rooms the natural balance of negative ions present in the nature.
In the nature the balance is about 2.500 negative ions and 1.500 positive ions/cm³. Most of ionisers do not produce enough negative ions in order to reconstitute this balance in a room. Bad ionisers just exert an influence on a small part of the room.


IS DUST NOCUOUS?

Particles are one of the most dangerous components of the outdoor and indoor air. A new study performed in the U.S.A. claims that particulates cause more cases of death (60.000) than car accidents (55.000).


WHAT IS THE "BLACK WALL" EFFECT?

Electrical discharges in good ionisers produce large amounts of negative ions. These negative ions bind the positive charged particulates of the air (dust, soot, etc.), agglutinate these small particulates to larger one, which become heavier than the air and fall to the ground or are collected onto so-called DDCs (double dust collectors) inside the AIRBUTLER ionisers. In order to reduce this "black wall" effect, we use double dust collectors. DDCs are easy to clean and long-lasting. No expenses to remplace the filter! If you notice a little bit more dust than usual around your ioniser, it's a positive sign. It's better to vacuum or wipe the dust than to inhale it.


HOW BIG ARE VIRUSES AND HOW EFFICIENT ARE HEPA FILTERS?

Viruses are about 0.01 micrometer. HEPA filters are able to remove particles with a size of 0.3 from the air. The difference between 0.3 and 0.01 is really big. AIRBUTLER Ionisers eliminate particulate matter, bacteria and viruses with a size of 0.001 micrometer.
The combination of negative ions and the electrostatic bond of particles makes it possible.
Our ioniser AIRBUTLER Steven is equipped with DDC (double dust collectors) and HEPA filter, the ideal combination to live in high-standard air quality.


I'VE JUST BOUGHT AN IONISER IN ORDER TO REMOVE BAD SMELLS OUT OF MY LIVING-ROOM. When the device is running, there is a strange smell in my room. Do I do something wrong? Do you think it will stop by itself? Can you help me?

Air cleaning, neutralization of bad smells is not easy to achieve. However relatively simple to explain with physics:most of the odours present in the air are COOH compounds. Ionisers change these COOH compounds into CO2 and H2O. The chains structure of the molecules has changed, is shorter, and that's what we smell. This process depends on the pollution of the room, if people have smoked in it, etc. Based on our experience it will take about 2-3 weeks to disappear.


I BOUGHT A Steven AND HAVE THE IMPRESSION THAT THE DEVICE DOESN'T WORK OFTEN ENOUGH AND NOT PROPERLY.

It could be that when you first turned on the device, the quality of the indoor air was poor. AIRBUTLER Steven is equipped with sensors which are memorizing the quality of the first air they get in contact with. The appliance will always try to keep this memorized quality of air and will work correspondingly little. We recommend to turn on your Steven on the higher level of ventilation for 2 hours. After this, turn off the device and reactivate the sensors by pressing simultaneously first on Reset and Timer and then on Reset and Flow. Now turn on your ioniser again. It is working correctly.


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